Return & Refund Policy

Last Updated: August 2026

Thank you for choosing Flooring Abu Dhabi for your flooring, vinyl, parquet, SPC, laminate, carpet, and interior flooring solutions. We are committed to providing high-quality flooring products and professional installation services across Abu Dhabi and the UAE.

If you are not fully satisfied with your purchase or service, please review the following Return & Refund Policy.

1. Return & Refund Eligibility

You may request a return or refund within 5 days of receiving an eligible product or completing an eligible service.

After 10 days from delivery or service completion, return or refund requests may not be accepted, subject to applicable UAE laws and regulations.

To be eligible for a return or refund, the product must:

Be unused and uninstalled
Be in the same condition as received
Be in its original packaging, where applicable
Not show signs of damage, alteration, misuse, improper storage, or unauthorized installation
Not have been modified or cut after delivery

Flooring Abu Dhabi reserves the right to inspect returned products before approving a return or refund.

2. How to Request a Return or Refund

To initiate a return or refund request, please contact us:

Email: info@flooringabudhabi.com
Phone/WhatsApp: +971-55-472-2980

Please provide:

Order or invoice number
Product name or service details
Date of purchase or service
Reason for the return or refund
Clear photographs, where applicable, particularly for damaged, defective, or incorrect products

Once your request has been reviewed and approved, we will provide the applicable return instructions.

Important: Products returned without prior authorization may not be accepted or processed.

3. Return Shipping

Defective, Damaged, or Incorrect Products

If a product is confirmed to have a manufacturing defect, delivery damage, or incorrect product supplied by Flooring Abu Dhabi, we may cover the applicable return shipping or replacement costs.

Change of Mind or Incorrect Selection

For eligible non-customized products, the customer is responsible for applicable return transportation or shipping costs.

Customers are advised to use a trackable delivery service when returning products at their own expense. Flooring Abu Dhabi is not responsible for products lost or damaged during customer-arranged return transportation.

4. Custom & Made-to-Order Flooring

Flooring products customized according to customer measurements, cutting requirements, selected shades, specifications, or special-order requirements are considered custom or made-to-order products.

This may include:

SPC flooring
Vinyl flooring and vinyl rolls
Parquet flooring
Laminate flooring
Carpet cutting
Stair carpets and stair finishing
Custom flooring patterns
Made-to-measure flooring
Special-order flooring materials

Custom or made-to-order products are generally non-refundable and non-returnable once cutting, production, customization, or preparation has started.

Exceptions may apply in cases involving:

Confirmed manufacturing defects
Incorrect product supplied
Material significantly different from the agreed specifications
Installation work significantly different from the approved scope

Customers are strongly advised to verify measurements, material selection, color/shade, thickness, pattern, quantity, and specifications before confirming a custom flooring order.

5. Restocking Fee

Flooring Abu Dhabi does not charge a standard restocking fee for approved eligible returns.

Restocking Fee: AED 0.00

However, applicable transportation, customization, cutting, installation, or other costs may be deducted where such costs have already been incurred.

6. Refund Process

Once an approved returned product has been received and inspected:

You will receive confirmation of the refund approval or rejection.
If approved, the refund will normally be issued through the original payment method.
Any applicable non-refundable charges or costs already incurred may be deducted where permitted.

Refund Timeline

Approved refunds are typically processed within 10–15 business days, depending on the customer’s bank, card issuer, or payment provider.

Delivery and installation charges may be non-refundable unless the return or refund is required due to an error attributable to Flooring Abu Dhabi.

7. Damaged or Defective Products

If your flooring product arrives damaged or defective, please:

Take clear photographs of the outer packaging
Photograph the inner packaging and flooring material
Clearly photograph the damaged or defective areas
Contact us as soon as possible
Notify us within 48 hours of delivery, where reasonably possible

Failure to report visible delivery damage within 48 hours may affect our ability to investigate the issue or arrange a replacement or refund.

This does not affect any rights available to customers under applicable UAE consumer protection laws.

8. Order & Service Cancellations

Orders may be eligible for cancellation within 24 hours of order confirmation, provided that:

Material cutting has not started
Customization has not started
Production or fabrication has not started
Special-order materials have not been procured
Installation has not started

Once production, cutting, customization, procurement, or installation has started, cancellation may not be accepted.

If cancellation is approved after work or procurement has started, costs already incurred may be deducted from any applicable refund.

9. Installation Services

Installation services are generally non-refundable once installation has started or been completed.

If an installation issue is confirmed and the completed work does not reasonably meet the agreed specifications, Flooring Abu Dhabi may, depending on the circumstances, provide corrective work, replacement, partial refund, or another appropriate resolution.

Site visits, measurements, consultations, and other completed professional services may be non-refundable.

10. Exchange Policy

Eligible non-customized products may be considered for exchange subject to:

Product availability
Condition of the returned product
Successful inspection
Applicable product-specific terms
Any difference in product price

Custom, cut-to-size, made-to-measure, or special-order flooring products may not qualify for exchange.

11. Contact Information

For return, refund, exchange, or cancellation inquiries, please contact:

Flooring Abu Dhabi
Email: info@flooringabudhabi.com
Phone/WhatsApp: +971-55-472-2980
Website: https://flooringabudhabi.com/

All returns, refunds, cancellations, and exchanges are subject to applicable UAE consumer protection laws and regulations.

Flooring Abu Dhabi reserves the right to update this policy when necessary. Any changes will be published on this page with the revised Last Updated date.

Flooring Abu Dhabi – Professional Flooring Supply & Installation Solutions